Refund Policy

Free Trial

No subscription fee is collected during the eligible free-trial period. To avoid the first charge, cancellation must be completed before the trial expiry date. Once the trial ends and Paddle successfully collects the selected package amount, the paid period begins.

Collected Subscription Amounts

Subscription amounts collected after the trial are non-refundable for a used or commenced subscription period, including where the customer forgot to cancel, did not use every feature, or stopped using the service after the charge. This rule applies except where applicable law or Paddle buyer terms require a different result.

Cases Reviewed for Correction or Refund

Orvix reviews documented duplicate charges, confirmed billing errors, unauthorized transactions, or a verified technical failure that prevented access to the paid service. Approval is not automatic and depends on transaction evidence, service usage, Paddle records and applicable law.

Non-refundable Services and Add-ons

Completed or commenced onboarding, migration work, custom integrations, consumed AI credits, activated add-ons, white-label work and services already delivered are generally non-refundable unless required by applicable law or agreed otherwise in writing.

How to Submit a Billing Review

Send the Paddle transaction reference, billing email, workspace name, charge date and detailed reason to billing@orvixsuite.com or support@orvixsuite.com. Do not send full card numbers or card security codes.